i think i've been turning off people at work again because of my grumpy mood. my back hurts and the train service earlier this evening was horrible. these things would definitely cheer up anyone's mood, i'm sure.
anywho, i've been itching to tell this to people for some time now. actually, i've been telling something similar to people for some time now, only i'm not sure if people are really listening.
what i wanted to say is this: a very important skill for a tech support agent is knowing where the scope of support ends. while it's admirable to go beyond what is asked for by the job, it could also be dangerous to provide advice on matters one does not have any real expertise on or is not truly responsible for. i think this applies to other jobs where one banks on perceived expertise on a specialized field.
on the other hand, i am getting sick of the teeth-whitening ads i see in our client's web-based email. since my email client is all screwy when connecting to the smtp port, i have to rely on web-based emails for office correspondence and that means seeing inane web advertising.
it's awe-striking how concerned people are fighting the good fight against the evil conspiracy of dentists withholding the secrets of whiter teeth. i would like to cheer them on and say thank you thank you, good sirs!
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