bothered and bewildered.

i keep slapping the mouse on my desk when the pointer wouldn't move. and then i'll remember that it's an optical mouse, and so hitting it on a surface will not do anything since there is no mouse ball. a few minutes later, i'll be frustrated with the unresponsive mouse and slap it on my desk again. understand this: i am paid by the company to be disturbed. when i applied and was accepted to the position i am in right now, i know that the job entails agents disturbing what i am currently doing so they could ask questions. for the most part, i've come to accept that just as much as having pimple scars on my face. it sucks but it's there and i really don't have any right complaining about it.so anyways, i was helping this new agent earlier with a call and told him about some account changes that caused the customer not to be able to send emails temporarily. "try to find out what the previous agent did for that account," i told the new agent. a few minutes later, the agent approached me again and said he couldn't find any documentations on the account changes. "regardless," i told him, "the account history shows that it's been updated and i think that update caused the mail problem." i repeated my earlier explanation on the cause of the issue (which i already sent to him by private message) thinking that the agent still did not understand what i told him. "tell that customer," i concluded, "he should be able to send out emails again later today." "i already told him that," the agent replied. "the customer accepted the explanation." i asked him what was the problem, then, and he answered he just couldn't find the documentation for the account changes -- and we went to another circle of me explaning the issue and its cause and him telling me that the customer did accept that explanation. "so is there a problem then?" i finally asked, a bit frustrated. he told me there isn't. "that's good, then." and with that, i hinted that our conversation is over, i will go back to what i am doing and that he should as well. apparently, the guy wanted to give me an update on what happened to the call. that was well-meaning of him, i'm sure. but the thing is, i don't need to know that. it was not my call, i was not the person who spoke with that customer. i am only here to guide him towards the correct call resolution. my point is that i may be paid to be bothered by agents asking me questions, but i still don't like to see my time wasted by something that does not concern me.